Terms of service
Effective Date: 12th July, 2026
Welcome to PRIME HAVEN ("Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our website, products, and services.
By accessing or using our website, placing an order, or otherwise interacting with our services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.
---
1. Eligibility
By using this website, you represent that:
* You are legally capable of entering into a binding agreement under applicable law, or you are using the website with the involvement and consent of a parent or legal guardian where permitted.
* The information you provide is accurate, complete, and current.
* You will comply with all applicable laws and regulations.
---
2. Account Terms
If you create an account with us:
* You are responsible for maintaining the confidentiality of your login credentials.
* You are responsible for all activities that occur under your account.
* You agree to provide accurate and updated information.
* We reserve the right to suspend or terminate accounts that contain false information, violate these Terms, or are involved in fraudulent or unlawful activity.
---
3. Products and Product Descriptions
We strive to ensure that all product descriptions, specifications, pricing, and images are as accurate as possible.
However:
* Product colours may vary depending on your device or screen settings.
* Minor differences in appearance or packaging may occur.
* Product availability is subject to change without notice.
* We reserve the right to modify or discontinue products at any time.
---
4. Pricing and Payment
All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.
By placing an order, you agree that:
* Prices may change without prior notice.
* Applicable taxes and shipping charges will be displayed during checkout where applicable.
* Payment must be successfully authorized before an order is processed.
* We reserve the right to refuse or cancel transactions suspected of fraud or unauthorized activity.
Payments are processed through secure third-party payment providers.
---
5. Order Acceptance
Submitting an order does not guarantee acceptance.
We reserve the right to:
* Refuse any order.
* Cancel an order before shipment.
* Limit product quantities.
* Request additional verification before processing an order.
If payment has already been received for a cancelled order, an eligible refund will be processed in accordance with our Refund Policy.
---
6. Shipping and Delivery
We aim to dispatch and deliver orders promptly.
Estimated delivery time:
[7 to 14 Business days].
Please note:
* Delivery times are estimates and are not guaranteed.
* Delays may occur due to courier issues, weather conditions, public holidays, remote locations, or circumstances beyond our reasonable control.
* Customers are responsible for providing an accurate delivery address.
* Additional delivery attempts or charges may apply if incorrect shipping information is provided.
Risk of loss and ownership generally pass to the customer upon successful delivery.
---
7. Returns and Refunds
Returns, replacements, cancellations, and refunds are governed by our separate Return & Refund Policy.
Customers should review that policy before placing an order.
---
8. Intellectual Property
All content on this website, including but not limited to:
* Logos
* Brand names
* Product images
* Website design
* Graphics
* Text
* Icons
* Videos
* Software
is owned by or licensed to PRIME HAVEN and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, publish, or commercially exploit any content without prior written permission.
---
9. Prohibited Uses
You agree not to:
* Use the website for any unlawful purpose.
* Submit false or misleading information.
* Attempt unauthorized access to our systems or accounts.
* Interfere with the website's security or functionality.
* Upload viruses, malware, or harmful code.
* Scrape, copy, or misuse website content.
* Infringe the intellectual property rights of others.
* Engage in fraudulent transactions or payment abuse.
* Harass, abuse, or threaten our staff or other users.
Violation of these Terms may result in suspension or permanent termination of access.
---
10. Limitation of Liability
To the maximum extent permitted by applicable law:
PRIME HAVEN shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of our website or products.
* Our total liability for any claim relating to a purchase shall generally not exceed the amount paid by you for the applicable order, except where liability cannot be limited under applicable law.
* We are not responsible for delays, interruptions, or failures caused by events beyond our reasonable control.
Nothing in these Terms limits liability where such limitation is prohibited by law.
---
11. Disclaimer
Products and services are provided on an "as is" and "as available" basis, except as otherwise required by applicable law.
While we make reasonable efforts to maintain accurate information and uninterrupted service, we do not guarantee that:
* The website will always be available.
* The website will be error-free.
* All information will always be complete or current.
* Technical issues will never occur.
---
12. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
---
13. Changes to These Terms
We may revise these Terms from time to time.
Updated versions will be posted on this page with a revised Effective Date. Continued use of the website after changes become effective constitutes acceptance of the updated Terms.
---
14. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India.
Any disputes arising out of or relating to these Terms or the use of the website shall be subject to the exclusive jurisdiction of the competent courts located in Ambedkar Nagar court, U.P., unless otherwise required by applicable law.
---
15. Contact Information
If you have any questions regarding these Terms of Service, please contact us:
Store Name:Â PRIME HAVEN
Email: primehaven.admin@gmail.com
Business Address: Ambedkar Nagar, U.P., 224122
Customer Support:Â +91 95114 24173
---
By continuing to use PRIME HAVEN, you acknowledge that you have read, understood, and agreed to these Terms of Service.