Privacy policy
Effective Date:Â 12th July, 2026
Welcome to PRIME HAVEN ("we," "our," or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, purchase products, or interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
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1. Information We Collect
We may collect the following types of information:
Personal Information
When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:
* Full Name
* Email Address
* Phone Number
* Shipping Address
* Billing Address
* Payment-related information (processed securely through our payment partners)
* Order History
Technical Information
When you browse our website, we may automatically collect:
* IP Address
* Browser Type
* Device Information
* Operating System
* Website Usage Data
* Pages Visited
* Referral Source
* Date and Time of Visit
Cookies and Similar Technologies
We may collect information using cookies, pixels, and similar technologies to improve your browsing experience.
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2. How We Use Your Information
We use your information to:
* Process and fulfill orders
* Deliver purchased products
* Send order confirmations and shipping updates
* Provide customer support
* Respond to inquiries
* Improve our products and services
* Personalize your shopping experience
* Prevent fraud and unauthorized transactions
* Comply with legal obligations
* Send promotional emails or offers (where permitted or with your consent)
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3. Cookies
Our website uses cookies to:
* Remember your preferences
* Keep you logged in
* Improve website functionality
* Analyze website traffic
* Measure marketing performance
* Enhance user experience
You can manage or disable cookies through your browser settings. Disabling cookies may affect certain features of the website.
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4. Third-Party Services
We work with trusted third-party service providers to operate our business. These providers may process your information only as necessary to perform services on our behalf.
Examples include:
* Payment gateway providers
* Shipping and logistics partners
* Website hosting providers
* Analytics providers
* Marketing and email service providers
* Customer support platforms
These third parties have their own privacy policies governing how they handle your information.
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5. Payment Information
We do not store your complete debit card, credit card, UPI PIN, or net banking credentials on our servers.
Payments are processed securely through trusted payment gateway providers using industry-standard encryption and security practices.
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6. Data Security
We take reasonable technical, administrative, and organizational measures to protect your personal information from:
* Unauthorized access
* Disclosure
* Alteration
* Loss
* Misuse
While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
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7. Data Retention
We retain your personal information only for as long as necessary to:
* Fulfill orders
* Provide customer support
* Meet legal and tax obligations
* Resolve disputes
* Enforce our agreements
When information is no longer required, we will securely delete or anonymize it where appropriate.
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8. Customer Rights
Subject to applicable law, you may have the right to:
* Request access to your personal information
* Request correction of inaccurate information
* Request deletion of your information where applicable
* Withdraw consent for certain processing activities
* Opt out of receiving promotional communications
* Request information about how your personal data is processed
To exercise these rights, please contact us using the details provided below.
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9. Marketing Communications
If you subscribe to promotional emails, we may send updates about new products, offers, and promotions.
You may unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.
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10. Children's Privacy
Our website is not intended for children under the age required by applicable law to independently provide personal information.
We do not knowingly collect personal information from children without appropriate authorization where required. If you believe such information has been collected, please contact us so we can take appropriate action.
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11. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before sharing any personal information.
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12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated Effective Date. Continued use of the website after changes become effective constitutes acceptance of the revised Privacy Policy.
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13. Contact Information
If you have any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact us:
Store Name: PRIME HAVEN
Email: primehaven.admin@gmail.com
Business Address: Ambedkar Nagar, U.P., 224122
Customer Support:Â +91 95114 24173
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Thank you for trusting PRIME HAVEN. Protecting your privacy and earning your confidence are important to us, and we are committed to handling your personal information responsibly.