Refund policy
Effective Date: 12th July, 2026
At PRIME HAVEN, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read this Return & Refund Policy carefully before requesting a return or refund.
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1. Return Eligibility
You may request a return if all of the following conditions are met:
* The return request is made within [7 DAYS] of receiving your order.
* The item is unused, unworn, and in its original condition.
* The product is returned with its original packaging, tags, accessories, manuals, and any complimentary items.
* A valid proof of purchase (such as your order confirmation or invoice) is provided.
We reserve the right to reject returns that do not meet these eligibility requirements.
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2. Non-Returnable Items
For hygiene, safety, or other reasons, the following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:
* Personal care and hygiene products
* Beauty or cosmetic products that have been opened or used
* Customized or personalized items
* Gift cards or digital products
* Perishable goods
* Products marked as "Final Sale" or "Non-Returnable" on the product page
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3. How to Request a Return
To initiate a return, please contact us at:
Email:Â primehaven.admin@gmail.com
Please include:
* Your order number
* Your full name
* The reason for the return
* Clear photos of the product (if applicable)
Our support team will review your request and provide further instructions if your return is approved.
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4. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or different from what you ordered:
* Contact us within 48 Hours of delivery.
* Provide clear photographs or videos showing the issue.
* Include your order number and a brief description of the problem.
Once verified, we will offer an appropriate solution, which may include:
* A replacement
* An exchange
* A full or partial refund, depending on the circumstances
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5. Exchange Policy
If you wish to exchange an eligible item for the same product due to damage, defect, or an approved reason, we will arrange an exchange subject to product availability.
If the requested replacement is unavailable, we may offer:
* A similar product of equal value (with your approval), or
* A refund in accordance with this policy.
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6. Refund Process
Once we receive and inspect your returned item, we will notify you of the status of your refund request.
If approved, your refund will be processed to your original payment method.
Estimated refund processing time:
[5–7 BUSINESS DAYS]
Please note that depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.
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7. Return Shipping Costs
If the return is due to:
* A damaged product
* A defective product
* An incorrect item sent by us
We will bear the return shipping costs where applicable.
If the return is due to:
* A change of mind
* Ordering the wrong product
* Any customer-related reason
The customer may be responsible for the return shipping charges unless otherwise stated.
Original shipping charges, if any, are generally non-refundable unless required by applicable law or if the return is due to our error.
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8. Cancellations
Orders may only be cancelled before they are processed or shipped.
Once an order has been dispatched, it cannot be cancelled and will instead be subject to this Return & Refund Policy.
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9. Refund Exceptions
Refunds may be declined if:
* The returned product is used, damaged by the customer, or incomplete.
* Required accessories or original packaging are missing.
* The return request is made after the eligible return period.
* The item falls under the non-returnable category.
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10. Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us:
Store Name:Â PRIME HAVEN
Email: primehaven.admin@gmail.com
Business Address:Â Ambedkar Nagar, U.P., 224122
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Thank you for shopping with PRIME HAVEN. We value your trust and are committed to providing quality products, fair policies, and excellent customer service. If you ever experience an issue with your order, we'll do our best to resolve it promptly and professionally.