Frequently Asked Questions (FAQ)

Frequently Asked Questions

Welcome to Prime Haven. Here are answers to some of the most common questions about orders, payments, shipping, returns, and more.

1. What is Prime Haven?

Prime Haven is an online store offering a carefully selected range of lifestyle, fashion, gadgets, home essentials, beauty, personal care, and everyday products.

2. How can I place an order?

Simply browse our store, select your desired product, add it to your cart, and proceed to checkout. Enter your shipping details, choose an available payment method, and complete your order.

3. What payment methods do you accept?

We accept secure online payments through Razorpay, including UPI, credit cards, debit cards, net banking, and supported wallets and payment methods displayed at checkout.

4. Is Cash on Delivery (COD) available?

COD availability may vary depending on the product and delivery location. If COD is available for your order, it will be displayed as a payment option during checkout.

5. How long does delivery take?

Our usual delivery timeframe is approximately 8–14 business days after your order is confirmed. Delivery times may vary depending on your location, courier availability, and other unforeseen circumstances.

6. How can I track my order?

Once your order has been shipped, you will receive tracking information through the contact details provided during checkout. You can use the tracking information to check your shipment status.

7. Will I receive an order confirmation?

Yes. After successfully placing an order, you will receive an order confirmation through the contact information provided at checkout.

8. Can I cancel my order?

If you wish to cancel your order, please contact us as soon as possible. Cancellation requests can only be processed before the order has been shipped.

9. What if I receive a damaged or defective product?

Please contact us as soon as possible after receiving your order and provide clear photos or videos of the product and packaging. We will review the issue and assist you according to our Return & Refund Policy.

10. Can I return a product?

Eligible products may be returned according to the conditions and timeframe specified in our Return & Refund Policy. Some products may be non-returnable.

11. How long does a refund take?

Once a return or refund is approved, the refund will be processed according to our Return & Refund Policy. The time taken for the amount to reflect in your account may depend on your payment provider or bank.

12. Do you offer exchanges?

Exchange availability depends on the product and the reason for the request. Please contact our support team for assistance.

13. Do you provide shipping across India?

Yes, Prime Haven offers shipping across India, subject to service availability at the customer's delivery location.

14. How can I contact Prime Haven?

For questions, order assistance, or any other support, you can contact us at:

Email: primehaven.admin@gmail.com
Phone: +91 95114 24173

Our support team will be happy to assist you.