Shipping policy
Effective Date:Â 12th July, 2026
Thank you for shopping with PRIME HAVEN. We are committed to delivering your order as quickly and safely as possible. Please read our Shipping Policy to understand how we process, ship, and deliver your orders.
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1. Order Processing Time
All orders are processed within 1–3 Business Days after payment has been successfully received.
Orders are processed during our regular business days (Monday to Saturday, excluding public holidays).
Please note:
* Orders placed on Sundays or public holidays will be processed on the next business day.
* During peak shopping seasons, sales events, or unforeseen circumstances, processing times may be slightly longer.
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2. Shipping Methods
We partner with reliable courier and logistics providers to deliver your orders safely across India.
The shipping method used for your order will depend on:
* Your delivery location
* Product availability
* Courier service coverage
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3. Delivery Time
Estimated delivery time after dispatch:
7 to 14 BUSINESS DAYS
Delivery times may vary depending on:
* **[Depending on location]**
* Courier partner operations
* Weather conditions
* Public holidays
* Remote or rural delivery areas
* Other circumstances beyond our control
Please note that delivery estimates are not guaranteed and may occasionally be affected by external factors.
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4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment.
We may also offer:
* Free shipping on selected products or promotional offers.
* Special shipping charges for certain locations or oversized products, where applicable.
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5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation via email and/or SMS containing your tracking details (where available).
You can use the tracking number to monitor your shipment through the courier partner's tracking page.
Please allow 24–48 hours for tracking information to become active after dispatch.
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6. Delivery Issues and Delays
While we strive to deliver every order on time, delays may occasionally occur due to factors beyond our control, including:
* Severe weather conditions
* Natural disasters
* Transportation disruptions
* Courier network delays
* Government restrictions
* Incorrect or incomplete shipping information provided by the customer
If your order is significantly delayed, please contact our customer support team, and we will assist you in tracking your shipment.
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7. Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
If an incorrect or incomplete address is provided:
* Delivery may be delayed.
* Additional shipping charges may apply for re-delivery.
* Orders returned due to an incorrect address may require additional shipping fees before being resent.
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8. Failed Delivery Attempts
If the courier is unable to deliver your package after multiple delivery attempts, the shipment may be returned to us or our fulfilment partner.
In such cases, we will contact you to arrange re-delivery, which may involve additional shipping charges.
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9. Damaged or Missing Packages
If your package arrives damaged or appears to have been tampered with:
* Take clear photographs before opening the package.
* Contact us within 48 hours of delivery.
* Include your order number and supporting photos so we can investigate and assist you promptly.
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# 10. International Shipping
Currently, PRIME HAVEN ships only within India.
If we begin offering international shipping in the future, this policy will be updated with the applicable countries, shipping rates, customs duties, taxes, and estimated delivery times.
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11. Contact Us
If you have any questions regarding shipping or your order, please contact us:
Store Name:Â PRIME HAVEN
Email: primehaven.admin@gmail.com
Business Address:Â Ambedkar Nagar, U.P., 22412
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Thank you for choosing PRIME HAVEN. We appreciate your trust and are committed to delivering a smooth and reliable shopping experience.